Shipping & Returns

Shipping

We ship Australia-wide with Australia Post.

Please allow up to 10 business days to receive your order. Deliveries may be delayed during holidays, or to regional locations.

Shipping is charged at a flat rate of $12, or free for all orders over $120.

Returns

We have a 30-day return policy, which means you have 30 days from the date of purchase to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, in its original packaging. You’ll also need the receipt or proof of purchase.

To request a return, you can contact us here. Please include the following information:

• Name
• Order number
• Reason for return

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us.